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GGC99 Privacy Policy – Complete Personal Data Protection for Malaysian Players

At GGC99, your privacy is more than a legal obligation — it is a core value we stand by. This document explains clearly and honestly how we handle your personal data, in plain language free from confusing legal jargon.

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Right to Data Access
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GGC99's Six Core Privacy Commitments

The data protection principles we uphold for every GGC99 member in Malaysia

Bank-Grade Encryption

All data transmitted between your device and GGC99's servers is protected by 256-bit SSL encryption — the same security standard used by Maybank2u, CIMB Clicks, and other major Malaysian financial institutions. Your data is never transmitted in unencrypted form.

Your Data Is Never Sold

GGC99 never sells, rents, or trades members' personal data to any third party for marketing or commercial purposes. Your data belongs to you — we use it solely for platform operations that you have consented to.

Full Control in Your Hands

As a GGC99 member, you have the full right to access, correct, download, or request the deletion of your personal data at any time. Contact our support team and we will handle your request within the stipulated timeframe.

Secure & Centralised Servers

The personal and financial data of all GGC99 members is stored on servers protected by multiple layers of physical and digital security — including strict access controls, 24/7 monitoring, and regular backups to prevent data loss.

Malaysia PDPA Compliance

GGC99's Privacy Policy is designed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We comply with all data processing principles established under Malaysian law in every aspect of how we handle our members' personal information.

Marketing Communications Controls

You may opt out of receiving marketing communications from GGC99 at any time through your account settings or by contacting our support team. Your preference will take effect within 48 hours of the request being received.

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Contents

GGC99's Privacy Commitment: This Privacy Policy explains how GGC99 collects, uses, stores, and protects your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By registering for or using the GGC99 platform, you consent to the practices described in this document. We encourage you to read through it in full — it is written in clear, plain language that is easy to understand.

1
Introduction to GGC99's Privacy Policy

GGC99 ("we", "our platform") respects the privacy of every individual who uses our services at ggc99.click. This Privacy Policy ("Policy") describes our approach to personal data protection and sets out your rights as a data subject under applicable Malaysian law.

We believe transparency is the foundation of trust. Unlike many platforms that write their privacy policies in dense legal language, GGC99 is committed to explaining our privacy practices in plain, straightforward English — so every Malaysian member truly understands how their data is handled.

This policy applies to all personal information you provide to GGC99 during registration, platform use, financial transactions, and interactions with our support team. It also applies to information we collect automatically through your use of the GGC99 platform.

PDPA Compliance: GGC99 complies with all provisions of Malaysia's Personal Data Protection Act 2010 (PDPA). We process your personal data only for legitimate purposes, in a fair and transparent manner, and implement appropriate security measures to protect it.

2
Types of Personal Data GGC99 Collects

GGC99 collects various types of personal information depending on how you interact with our platform. The following are the categories of data we may collect:

A. Identity & Account Information

  • Full name as stated on your Malaysian identity card (MyKad) or passport
  • National identification number (MyKad) or passport number — collected during the KYC process
  • Date of birth and gender
  • Username and password (passwords are stored in encrypted form — GGC99 cannot read your password)
  • Email address
  • Malaysia mobile number

B. Financial & Transaction Information

  • Account numbers or digital wallet details used for deposits and withdrawals (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX)
  • Deposit and withdrawal transaction history in Malaysian Ringgit (RM)
  • Records of game wins and losses
  • Payment information required for KYC and anti-money laundering compliance purposes

C. Platform Usage Information

  • Records of games played, bets placed, and activity within the GGC99 platform
  • Login history including time, date, and IP address
  • Device type, operating system, and web browser used
  • Country-level location data (not precise GPS location)
  • Information about how you navigate and use the GGC99 platform

D. Communications

  • Contact the GGC99 customer support team via live chat, email, or WhatsApp
  • Feedback and complaints you submit to GGC99
3
How GGC99 Collects Your Personal Data

GGC99 collects your personal data through several methods:

  • Directly from You: When you register a GGC99 account, complete a KYC form, make a deposit or withdrawal, contact customer support, or fill in any form within our platform
  • Automatically: When you browse or use the GGC99 platform, our systems automatically collect technical data such as your IP address, browser type, pages visited, and time of visit — via cookies and standard web tracking technologies.
  • From Payment Providers: When you make a transaction via Touch 'n Go eWallet, GrabPay, DuitNow, or FPX, the relevant payment provider may share the transaction information required to verify and process your payment
  • From Approved Third Parties: In certain circumstances, such as anti-fraud checks, GGC99 may receive additional information from approved third-party identity verification providers who are bound by strict confidentiality agreements

Important Note: GGC99 never purchases user data lists from third parties or collects personal data from individuals who are not members of our platform without their consent. All data collection by GGC99 is based on consent provided at the time of registration or use of our services.

4
How GGC99 Uses Your Personal Data

GGC99 uses the personal data it collects solely for legitimate and necessary purposes. The table below outlines the primary purposes for which data is used:

Purpose of Use Types of Data Involved
Registration & account management Name, email, phone number, password
RM deposit & withdrawal processing Payment details, transaction history
KYC identity verification MyKad/passport, verification selfie
Anti-money laundering compliance Transaction records, identity documents
Customer support & complaint resolution Communication records, account history
Platform security & fraud prevention IP address, activity logs, device records
Product & platform improvements Anonymised usage data
Marketing communications (with consent) Email address, phone number
Responsible gaming & member protection Gaming history, activity patterns

GGC99 will not use your personal data for any purpose beyond those stated above without first notifying you and, where required, obtaining your fresh consent. We only process data that is strictly necessary for each purpose — we do not collect more than what is needed.

5
Data Sharing with Third Parties

GGC99 does not sell, rent, or trade members' personal data to any third party. However, in limited and specific circumstances, GGC99 may share necessary information with the following categories of third parties:

  • Payment Service Providers: Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX providers receive the transaction information necessary to process your RM deposits and withdrawals. These providers are bound by their own privacy and security policies and are not permitted to use your data for any other purpose.
  • Game Provider: Live casino and game providers such as Evolution Gaming, Pragmatic Play, and SA Gaming may receive anonymised player identifiers necessary to deliver their gaming services through the GGC99 platform.
  • Technical Service Providers: Companies that support GGC99's technical operations — such as cloud service providers, platform analytics, and cybersecurity firms — may have limited access to data necessary for their functions, subject to strict confidentiality agreements.
  • Law Enforcement Agencies: GGC99 will disclose the necessary information when directed to do so by a court, law enforcement agency, or Malaysian regulatory authority with valid jurisdiction.
  • Fraud Prevention: In cases involving serious suspected fraud or money laundering, GGC99 may share relevant information with the appropriate authorities for further investigation.

Data Protection Agreement: All third parties with whom GGC99 shares data are required to sign data processing agreements ensuring they handle GGC99 members' information with a level of security and confidentiality no less than that which GGC99 itself maintains.

6
GGC99 Data Security Measures

GGC99 invests seriously in security infrastructure to ensure all members' personal data is protected at all times. The security measures we have implemented include:

  • 256-bit SSL Encryption: All data transmitted between your device and GGC99's servers is encrypted using the latest TLS/SSL protocols — the same standard used by Malaysia's leading banks
  • Secure Password Storage: Member passwords are never stored in plain text — they are hashed using a strong cryptographic algorithm that makes it impossible for anyone, including GGC99 staff, to read your original password
  • 24/7 Security Monitoring: GGC99's systems are monitored around the clock by a dedicated security team and automated intrusion detection systems that identify and block suspicious activity
  • Internal Access Controls: Only GGC99 staff who require access to specific personal data to perform their duties are authorised to do so — on a strict "need-to-know" basis
  • Regular Data Backups: Member data is regularly backed up to secure locations to prevent data loss resulting from technical failures or unforeseen incidents
  • Two-Factor Authentication (2FA): GGC99 members are encouraged to enable 2FA for an added layer of security — it is available for free in your account settings

While GGC99 takes all reasonable steps to protect your data, no system can be guaranteed 100% risk-free. In the event of a data security breach affecting members' personal information, GGC99 will notify the affected members and take immediate remedial action in accordance with legal requirements.

7
Cookies & Tracking Technologies

GGC99 uses cookies and similar web tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit the GGC99 website.

Types of cookies GGC99 uses:

  • Essential Cookies: Required for the core operation of the GGC99 platform — including maintaining your login session, securing transactions, and remembering your basic preferences. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collects information on how visitors use the GGC99 platform — such as the most frequently visited pages and any error messages encountered. All information is anonymised and used solely to improve how the platform functions.
  • Functionality Cookies: Allows the GGC99 platform to remember your preferences — such as language, text size, and display settings — to provide a more personalised experience.
  • Analytics Cookies: Used to understand aggregate platform usage patterns, helping GGC99 make better product development decisions. Analytical data collected is anonymised and is not linked to the identity of any individual member.

You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the GGC99 platform, including your ability to log in and carry out transactions securely.

8
Data Retention & Deletion

GGC99 retains your personal data for as long as your account is active or as long as necessary to provide services to you. The following outlines the retention periods for different categories of data:

  • Active Account Data: Retained for as long as your GGC99 account remains active and for a defined period after account closure as required by law
  • Financial Transaction Records: Retained for a minimum of 7 years from the transaction date in compliance with Malaysian financial and tax regulatory requirements
  • KYC Documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later, in accordance with anti-money laundering compliance requirements
  • Support Communication Records: Retained for 3 years from the date of interaction for reference and dispute resolution purposes
  • Security Log Data: Retained for 12 months for security investigation and fraud detection purposes

When data is no longer required for any legitimate purpose, GGC99 will securely delete or anonymise it. Members who wish to have their account deleted may submit a request to the GGC99 support team, and we will process the data deletion in accordance with all applicable legal requirements.

9
Your Personal Data Rights

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data GGC99 holds about you:

  • Right to Access: You have the right to request a copy of the personal data GGC99 holds about you
  • Right to Rectification: You have the right to request a correction of any personal data that is inaccurate or incomplete.
  • Right to Request Deletion: Under certain circumstances, you have the right to request the deletion of your personal data — subject to any applicable legal retention obligations
  • Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time — withdrawal does not affect any processing that has already taken place
  • Right to Object to Direct Marketing: You may opt out of any GGC99 marketing communications at any time via your account settings or by contacting us
  • Right to Download Data: You may request a copy of your personal data in a machine-readable format

To exercise any of the rights listed above, submit a request to the GGC99 support team by email at support@ggc99.click or through the platform's live chat. Include your account username and the required identity verification details. GGC99 will process your request within 30 business days from the date it is received.

Response Time: GGC99 is committed to acknowledging all data rights requests within 48 hours of receipt, and to resolving them within 30 business days or sooner where possible.

10
Protection of Children's Data

The GGC99 platform is strictly intended for adults aged 18 and above. GGC99 does not knowingly collect, process, or store personal data from anyone under the age of 18.

If you believe we may have collected a child's personal data without the knowledge or consent of a parent or legal guardian, please contact GGC99's support team immediately. We will investigate the matter and take appropriate action, including deletion of the relevant data if the matter is confirmed.

Use by Minors: GGC99 has an age verification system in place at registration. Any account found to be owned or used by an individual under the age of 18 will be closed immediately, and all associated data will be deleted in accordance with legal requirements.

11
Changes to This Privacy Policy

GGC99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other business reasons.

When we make significant changes to this Policy, we will:

  • Publishing the updated version on the GGC99 website with a clearly visible "Last Updated" date
  • Sending notifications to the email address registered to your account
  • Displaying an in-platform notice on GGC99 when you log in for the first time after a change is made

We encourage you to review this Privacy Policy periodically to stay informed about how GGC99 handles your personal data. Continued use of the GGC99 platform following notification of any changes will be deemed acceptance of the updated terms.

12
Contact the GGC99 Privacy Officer

If you have any questions, concerns, or complaints regarding how GGC99 handles your personal data, or if you wish to exercise any of your data rights, please contact us through the following channels:

  • Email: support@ggc99.click — include "Privacy Request" in your email subject line to ensure it reaches the right team promptly
  • Live Chat: Available 24/7 directly within the GGC99 platform — the fastest way to get an immediate response to privacy-related enquiries
  • WhatsApp: Available via the support button within the GGC99 platform for enquiries that require further discussion

The GGC99 support team operates in Bahasa Malaysia and is ready to help you understand your privacy rights and manage any requests relating to your personal data. For more information on the platform's overall terms of use, please refer to Terms & Conditions GGC99. Information on responsible gambling is available on the Responsible Gaming us.

Effective Date

This GGC99 Privacy Policy applies in full to all registered members and users of the GGC99 platform. This version is the most current and supersedes all previous versions. By continuing to use the GGC99 platform after the effective date, you are deemed to have read and agreed to all provisions of this Privacy Policy.

Your Privacy Rights as a GGC99 Member

Six key rights you hold over the personal data GGC99 stores

Right to Access Data

You have the right to request a copy of all personal data GGC99 holds about you at any time. We will provide a full report within 30 business days of the request being verified.

Right to Correct Data

If any personal data held in your GGC99 account is inaccurate or outdated, you have the right to request an immediate correction. Please contact GGC99 support with the relevant supporting documents.

Right to Request Deletion

Under certain circumstances, you may request the deletion of your personal data from GGC99's systems. Such requests are subject to statutory retention obligations that cannot be waived.

Right to Withdraw Consent

Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect any processing that has already taken place.

Right to Opt Out of Marketing

You may opt out of all GGC99 marketing communications at any time via your account settings or by contacting us. Your preference will take effect within 48 hours.

Right to Download Data

You may request a copy of your personal data in a machine-readable format for your own use or to transfer to another service provider as needed.

To exercise any of the rights listed above, send your request to support@ggc99.click with the subject line "Privacy Request", or reach us via Live Chat within the GGC99 platform. Please include your account username and identity verification details to help us process your request promptly.

Frequently Asked Questions – GGC99 Privacy Policy

Detailed answers to the privacy questions most frequently asked by GGC99 members

No. GGC99 strictly does not sell, rent, or trade members' personal data to any third party for commercial or marketing purposes. Your data is only shared in limited, necessary circumstances — such as with payment providers (Touch 'n Go eWallet, GrabPay, DuitNow, FPX) to process your transactions, or with law enforcement agencies when required by Malaysian law. In all legitimate data-sharing scenarios, the receiving party is contractually obligated to comply with strict data protection agreements. This commitment is one of the core principles of GGC99's Privacy Policy and will not change.

KYC documents — including copies of your MyKad and verification selfie submitted to GGC99 — are stored on secure servers protected with AES-256 encryption, which is stronger than standard SSL. These documents are accessible only to GGC99's designated compliance team for identity verification purposes and cannot be accessed by any other part of the organisation. KYC documents are retained for a minimum of 5 years after account closure in accordance with Malaysia's anti-money laundering legislation. If you have specific concerns about the storage of your KYC documents, please contact GGC99's support team by email at support@ggc99.click.

Yes, you may request the deletion of your personal data from GGC99's systems by closing your account and submitting a formal data deletion request to support@ggc99.click. Please note, however, that GGC99 is legally required under Malaysian law to retain financial records and transaction data for a minimum of 7 years, and KYC documents for a minimum of 5 years — these are compliance obligations that cannot be waived, even upon member request. Data not subject to any statutory retention requirement will be deleted or anonymised within 30 business days of receiving a valid deletion request. You will receive written confirmation once the deletion is complete.

GGC99 accounts with no activity for 12 consecutive months are considered inactive. GGC99 will send a notice to the registered email address before any action is taken. Personal data for inactive accounts is retained in accordance with GGC99's standard retention policy — financial records are kept for 7 years, while other account data may be anonymised after a set period. If an inactive account holds a financial balance, GGC99 will take reasonable steps to return it to the rightful account owner before any closure is carried out. To avoid your account being classified as inactive, log in to GGC99 at least once within any 12-month period.

GGC99 collects your IP address when you access the platform, primarily for security purposes — to detect suspicious logins from unusual locations, prevent fraud, and safeguard your account. IP addresses are also used to verify that access is coming from a permitted region. GGC99 does not use your IP address to pinpoint your physical location or track your movements. Any location data derived from an IP address is limited to country or city level only — not GPS coordinates or your home address. If you use a VPN, please be aware that using one to access GGC99 from a restricted region is a violation of our Terms & Conditions.
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